Terms of Use – Transworld Ventures

Effective Date: April 29, 2026

Welcome to Transworld Ventures. By accessing or using this website, placing an inquiry, requesting a quotation, or purchasing products from us, you agree to comply with and be bound by the following Terms of Use. Please read them carefully.

If you do not agree with any part of these terms, please do not use this website.

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1. About Us

Transworld Ventures is a professionally managed import and export business headquartered in Alappuzha, Kerala, India. We specialize in supplying premium spices, dry fruits, tea, coffee, rice varieties, and selected industrial products to wholesale, retail, and international buyers.

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2. Website Use

By using this website, you agree that:

• You are at least 18 years old or using the site under supervision.

• You will provide accurate and complete information.

• You will not misuse the website, hack systems, distribute malware, or interfere with operations.

• You will not use our content, images, branding, or product information without written permission.

• You will use the website only for lawful purposes.

We reserve the right to suspend or restrict access to users who violate these terms.

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3. Product Information

We make every effort to ensure that product descriptions, specifications, packaging details, and pricing are accurate. However:

• Product images may vary slightly due to lighting, screen settings, or packaging updates.

• Natural agricultural products may vary in color, size, aroma, or texture.

• Availability is subject to stock and sourcing conditions.

• Export regulations may differ by country.

We reserve the right to correct errors, update listings, or discontinue products without notice.

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4. Orders & Quotations

All orders are subject to acceptance and availability.

Submitting an inquiry or purchase request does not guarantee acceptance. Orders may be declined due to:

• Stock limitations

• Pricing errors

• Compliance restrictions

• Shipping limitations

• Payment verification issues

• Fraud prevention checks

For wholesale or bulk orders, final pricing may depend on quantity, packaging, destination country, and shipping method.

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5. Pricing & Payments

All prices shown are subject to change without notice unless confirmed in writing.

We may accept payments through approved methods such as:

• Bank Transfer

• Wire Transfer

• UPI

• Credit/Debit Card

• International Payment Gateways

Customers are responsible for:

• Bank charges

• Import duties

• Customs taxes

• Local VAT/GST

• Currency conversion charges

Orders may only be processed after successful payment confirmation.

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6. Shipping & Delivery

We aim to dispatch orders promptly and provide estimated timelines. However, delivery times may vary due to:

• Customs clearance

• Carrier delays

• Weather conditions

• Regulatory checks

• Public holidays

• Force majeure events

We are not liable for delays caused by third-party logistics providers or customs authorities.

Risk may transfer to the buyer once goods are handed to the shipping carrier unless otherwise agreed in writing.

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7. Returns, Refunds & 30-Day Policy

We value customer satisfaction and offer fair resolution policies.

7.1 Eligible Returns (30 Days)

Customers may request a return or refund within 30 days of delivery if:

• The item received is not as described

• Wrong product was delivered

• Product arrived damaged in transit

• Quantity is incorrect

• Major quality issue exists

• Order is incomplete

7.2 Non-Returnable Situations

Returns may not be accepted for:

• Opened food items unless quality issue exists

• Perishable goods after extended delay in reporting

• Customized or made-to-order products

• Damage caused by misuse or improper storage

• Minor natural variation in agricultural products

• Orders returned without prior approval

7.3 Return Request Process

To request a return or refund, contact us within 30 days and provide:

• Order number

• Product photos/videos

• Packaging photos

• Clear issue description

• Delivery date

After review, we may offer:

• Replacement product

• Partial refund

• Full refund

• Credit toward future order

7.4 Refund Time

Approved refunds are generally processed within 5–14 business days, depending on payment provider or bank timelines.

7.5 Return Shipping

If the issue is due to our error or product defect, we may cover return costs or provide compensation. Unauthorized returns may be rejected.

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8. International Buyers

Buyers outside India are responsible for ensuring products can legally enter their country. We are not responsible for:

• Import license requirements

• Country-specific restrictions

• Customs seizure due to local regulations

• Additional taxes or inspection fees

We assist with documentation where applicable.

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9. Intellectual Property

All content on this website, including:

• Logos

• Brand names

• Product descriptions

• Text

• Graphics

• Photos

• Layout

• Marketing materials

is the property of Transworld Ventures unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is prohibited.

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10. Limitation of Liability

To the maximum extent permitted by law, Transworld Ventures shall not be liable for:

• Indirect losses

• Business interruption

• Loss of profit

• Delayed shipments

• Customs issues

• Data loss

• Third-party service failures

Our maximum liability for any claim shall not exceed the amount paid for the relevant order.

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11. Privacy

Any personal information submitted through this website is handled responsibly and used for order processing, support, and communication. We do not sell customer data to third parties.

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12. Force Majeure

We are not responsible for failure or delay caused by events beyond our control, including:

• Natural disasters

• Floods

• War

• Government restrictions

• Strikes

• Pandemics

• Supply chain disruptions

• Transport shutdowns

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13. Changes to Terms

We may update these Terms of Use at any time without prior notice. Updated versions become effective once posted on the website.

Continued use of the website means you accept the revised terms.

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14. Governing Law

These terms shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of courts in Kerala, India.

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15. Contact Information

Transworld Ventures
Alappuzha, Kerala, India
📞 +91 81370 0123

For returns, refunds, export inquiries, or partnership opportunities, please contact our team through the website or phone.

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